FAQs
Welcome to our FAQ page.
We have tried to answer the most common questions - if your answer isn't here please get in touch directly.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long before I receive my headguard?
If it is a stock item you should receive your headguard within 3 working days.
If the item is a bespoke unit as part of a larger order, the lead time is up to 6 weeks .
How do you deliver headguards?
We use Royal Mail as our main delivery option.
Can I change my mind on size after I receive my headguard?
Yes - please contact us at info@hedkayse.com to arrange an exchange.
What is your returns policy?
You can find the information on making a return here
Do you ship worldwide?
Yes! We offer worldwide shipping - but we do encourage you to check our international stockists page for a more local service.
Orders
Below are some of are common questions about orders
How do I know my size?
Simply measure the circumference of your head (where you would wear a headband) and check this against the sizing chart.
You want the unit to be 'snug'.
Are different colours available?
Yes! We have a selection of stock colours and we can offer bespoke colours for clubs / schools on a minimum order quantity of 5 units.
View our custom product page.
Can you manufacture bespoke designs for clubs / schools?
Yes. Simply use our custom headguards link or get in touch for more information.
How do we book a presentation for our club / school?
We'd love to provide a specific presentation for your club or school. Simply contact us to learn more and to make a booking request.
Products
Below are some common questions about our products
Which Hedkayse headguards may be worn in rugby union?
You may wear an R5 in rugby union, both in training match play - the R5 is World Rugby Approved
What is a CE mark / UKCA mark and is Hedkayse marked?
CE & UKCA marking is a conformity process, in this case for PPE products, sold within the European Economic Area (EEA) since 1985.
CE marking is a manufacturer's declaration that a product meets requirements of applicable EC directives. It is illegal to place any protective headgear on sale in the EEA without the relevant certification.
The Hedkayse R5 is approved according to WR regulation 12, officially tested at the accredited test house of World Rugby Critt Sport Loisirs.
Will this technology prevent concussion?
No headguard can claim to prevent concussion, there are too many variables involved. (See our approach)
Enkayse® mitigates against direct linear impacts better than any other headguard foam available.
What makes Hedkayse headguards so special?
We have a unique material called Enkayse® in Hedkayse headguards which provides unrivalled levels of performance, particularly at body temperature. The Hedkayse R5 also offers the best coverage of the head (no lacing or weak spots) Read about our approach.
Why is body temperature important?
They are worn on the head and will always be at body temperature, so they need to work at body temperature.
Enkayse® has excellent temperature stability and performance at body temperature. All other foams and plastics become squishy and lose their efficacy at body temperature which means a reduction in their performance.
Always check whether the published data was tested at body temperature or ambient!
Can they be washed?
Yes - they are machine washable (30 degrees) leave them to air-dry.
Hedkayse headguards also have anti-bac properties making them a very hygienic option