This is for the attention of customers of the Hedkayse R1 unit, which was bought before October 2024.

Due to a potential error of EU representation between pre-orders from 21st March 2023 & 1st May 2024 where correct EU representation was applied. Hedkayse asks customers to contact us at info@hedkayse.com to discuss a product recall/replacement service.

Hedkayse will also be contacting all customers in this position to make them aware of the situation.